How To - Update Your Personal Details

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To correct any personal details on your account you will have to do the following;
Fill out only the fields you wish to have changed and your username in the format below:

- Your Username (CANNOT be changed)

- Date of Birth: DD/MM/YYYY
- New Date of Birth: DD/MM/YYYY

- First name:
- New First Name:

- Last name:
- New Last name:

- Current Address:
- New Address:

- Current ZIP:
- New ZIP:

- Current Phone number
- New Phone Number

For the security of your account and in conjunction with policies, you are required to verify your identification by attaching both of the items below to your INITIAL TICKET ( or WITHIN THE SAME EMAIL):

  1. A photo of a  identity document (Valid ID, Driver's License or Passport) showing the matching details indicated in the above fields;
  2. A selfie photo with you holding your identity document and a piece of paper with today's current date written on it (in 1 take)

Once we have received the necessary documents, we can work towards a resolution.

Your NVisionU team


Create a ticket here or send us an email at

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