How To - Update My Email Address

Thank you for using our NVisionU's Knowledge Base! 

In order to change your email please provide us:

- Old email:
- New email:

For the security of your account and in conjunction with policies, you are required to verify your identification by attaching both of the items below to your INITIAL TICKET ( or WITHIN THE SAME EMAIL):

  1. A photo of a  identity document (Valid ID, Driver's License or Passport) showing the matching details indicated in the above fields;
  2. A selfie photo with you holding your identity document and a piece of paper with today's current date written on it (in 1 take)

Once we have received the necessary documents, we can work towards a resolution.

Your NVisionU team

Create a ticket here or send us an email at

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