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SHIPPING, RETURNS, AND CANCELLATION POLICY
Money Back Guarantee:
DIGITAL PRODUCTS: NVISIONU offers all customers a 3-day money-back guarantee from the date of purchase for digital products.
PHYSICAL PRODUCTS: NVISIONU offers all customers a 30-day money-back guarantee from the date of purchase for physical products (*less shipping handling charges and restocking fees).
*Please refer to the REFUND POLICY which can be found on the company site.
If, for any reason, you are not satisfied with any NVISIONU product you buy, you may return the unused product to NVISIONU within 30 days for a full refund of the purchase price (*less shipping and handling charges, and the restocking fee).
SHIPPING, RETURNS, AND CANCELLATION
While we continue to navigate and respond to current events, NVISIONU is committed to making the safety of our employees and community of customers a top priority. As we fulfill orders and process returns at our warehouse, increased safety precautions are being taken at every step, and we are doing everything we can to ship your orders in accordance with our regular schedule. However, delays in shipping are expected during this unfortunate time.
Order and Shipping Confirmation
You will receive an email confirmation once your order has been successfully placed, which will include the description of your order, your order number, your tracking number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you.
Orders can take up to 7-10 business days to be processed and shipped, dependant on destination and country. Once your order is prepared for shipment, you will receive a shipping confirmation email with your tracking information and description of your order.
NVISIONU is confident that you’ll love everything you purchase from us. We offer a 30-day money back guarantee (excluding shipping and handling charges and the restocking fee) to all customers. For digital products and services offered NVISIONU offers a 3-Day money back guarantee.
After 30 days, NVISIONU offers a 50% refund of the purchase price (*excluding shipping and handling charges and restocking fee) on the return of all unopened and unused products. We will happily refund the purchase price (*excluding shipping and handling charges and restocking fee) of returned item(s) to the original form of payment. Any returns after 31 days from when the customer receives their order will not be accepted.
*Note: Some products and/or promotional orders in which the customer purchased will be considered non-exchangeable and non-refundable, there will be no refund offered on promotional items.
** If a regular order purchased is being returned the entire order must be returned in order to receive a full refund, we do not accept partial order returns. The customer will not receive a refund.
Items Not Eligible for Return
Please note that we do not accept returns of final sale merchandise or products that are specified as non-returnable or non-refundable in its description, unless they are faulty.
How To Return Your Order
Returns on items eligible for returns are accepted within 30 days of receipt (please see the rules above for specific time frames). Items must be returned unopened/unused, in their original packaging. To return product for a refund, you must return the products directly to NVISIONU and follow the steps listed below:
1. You must first obtain a Product Return Authorization Form (PRA) by contacting the NVISIONU Customer Support team at email: firstname.lastname@example.org
In order to receive authorization for the return, the Customer Support will send you a form to fill out labelled ‘Product Return Authorization Form’. In this form you will need to include what is being returned and the reason for the return. Once this form is received, if approved you will receive a Product Return Authorization Label
2. Once the PRA has been approved from Customer Support you will be responsible to prepare the items to be shipped and ensure to receive a tracking number from the postal service. You will be required to reply to the (PRA approval email) initiated for the refund and supply the Customer Support team with the tracking number. Please see the approved packaging for returns.
3. Proper shipping cartons and packing materials must be used in packaging the products being returned. All returns must be sent by a tracking number to reduce the risk of loss products. NVISIONU will not issue a refund if the product is not received by NVISIONU. The risk of loss in shipping for returned product shall be on the Customer returning the product. If returned product is not received by the NVISIONU’s Warehouse Receiving Center, it is the responsibility of the Customer to trace the shipment.
4. The items must be returned to NVISIONU within 30 days from the date of purchase. *Please refer to the table above for the time frame requirements
Please ship all items to:
23345 N 23rd Ave, Suite 100
Phoenix, AZ 85027
5. Any merchandise that is identified at the time of sale as non-returnable, discontinued, promotional or as a seasonal item, may not be returned for a refund.
Receiving A Refund
A refund will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for refund. Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used for the original transaction and will be in the amount of the product price less shipping and handling fees and restocking fees.
Please note that credit card refunds may take up to 10 business day for your bank to complete, depending on their processing times. This can vary greatly between credit card issuers.
Monthly digital subscription payments are generally non-refundable, however, the company reserves the right to review these requests on a case by case basis; all digital products are non-refundable after the time frame listed above; Refunds on Digital Products.
Where We Ship
We currently ship to U.S. addresses only. We are working on expanding to other countries soon. Please refer to our company communications for country expansion.
NVISIONU charges applicable sales tax on all orders. Taxes are calculated according to shipping destination and itemized on the Order Summary page.
Freedom of Cancellation: Please email our Customer Support team at email: returns@NVISIONU.com to opt out of any of the Program(s) at any time.
Please note: Once you have enrolled, NVISIONU will assess the following cancellation fees if you do not meet or qualify our customer support team will ensure to communicate this to you.
You can contact NVISIONU Customer Support by email at:
NVISIONU Customer Support Hours:
Monday to Friday: 8 a.m.–5:00 p.m. CST
Your NVisionU team
Create a ticket here or send us an email at email@example.com
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