Order History & SmartShip Management

In this tutorial, you'll learn how to efficiently manage your orders and SmartShip settings on the NVisionU platform. Let's begin! 

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Step 1: Access Your Orders

After logging into your NVisionU account, click on Manage Orders under the My Orders section. This will display all your current orders and SmartShips. 

Step 2: Review Order History and Statuses 

On the orders page, you can view your entire order history and the status of each order. If an order did not process correctly, you have the option to click Rerun to attempt processing it again. 

Step 3: View and Repurchase Orders 

For each order, you can see the QV (Qualifying Volume) or CV (Commissionable Volume) and access the order confirmation page by clicking View Order. If you wish to repurchase a paid order, click Buy Again to add the item directly to your shopping bag. 

Step 4: Track Your Orders 

From the order details, you can also track the delivery status of your orders. 

Step 5: Manage Your SmartShips 

Click on Manage SmartShip to view and modify your existing SmartShips. Here, you can cancel old SmartShips or add new ones as needed. 

Step 6: Add a New SmartShip 

To set up a new SmartShip, click Create New SmartShip, select the product you want, choose the delivery date, and click Add to Bag. You will then select your payment method and shipping address to finalize the SmartShip schedule. 

Step 7: Modify SmartShip Products 

If you need to change a product in your SmartShip, simply remove the current item by clicking Remove and add a different product to the SmartShip. 

Step 8: Navigate SmartShip Settings 

Once you have made any changes, click Back to return to the previous screen. Your updated SmartShips will be visible in your order history window. 

You now know how to manage your orders and SmartShips with NVisionU effectively. If you encounter any issues or have questions, the NVisionU customer support team is always available to assist you. Happy ordering!

Thank you for using our NVisionU's Knowledge Base! 

Your NVisionU team

Create a ticket here or send us an email at support@nvisionu.com